My husband has applied for an expedited passport. Next Tuesday, he will be within two weeks of an international flight and can request an in-person appointment. He called the U.S. Passport Office yesterday with some questions:

1. What documentation does he need to bring? He no longer has his current passport because he had mailed it in. The agent said she will tell him on Tuesday when he schedules his appointment.

2. Does an in-person appointment guarantee that he will receive a new passport. Answer: NO.

3. Here is the worst part. The agent said there are 26 passport offices. Depending on availability, he can be assigned to any one of the 26 offices – i.e. he can be told to fly to Atlanta, Houston, New York, Los Angeles, etc., even though the closest office is Chicago. All this and it is still not guaranteed that he will receive a new passport!

Did he get a bad agent or is it that he called on Friday, the 13th?