FlyerTalk Forums - View Single Post - Disputing a Hilton Amex charge. Didn’t make the charge.
Thread: Disputing a Hilton Amex charge. Didn’t make the charge.
View Single Post
Old May 14, 2022 | 2:23 pm
  #5  
gnomie
10 Countries Visited20 Countries Visited30 Countries Visited20 Years on Site
 
Join Date: May 2002
Location: EWR/JFK/LGA
Programs: DL Silver, AA, UA Silver, Hilton Diamond, Marriott Gold
Posts: 396
Originally Posted by Jaimito Cartero
I had already disputed it with AMEX online. I’ve been using 2 factor verification on Amazon for a few years.
Here is my 2 cents - I would call Amex and speak to fraud prevention and explain the situation - if an on-line interaction does not produce the desired results, my next step is to call. I always ask for the name of the person I am speaking to and any other type of identifiable information, such as a case number. More than once, having a "paper trail" has been my saving grace - YMMV
gnomie is offline  
Reply