Hi Everyone,

I’m hoping someone can offer some advice on how I can proceed.

I’ve got an 081 ticket booked through Expedia from Dublin to Sydney and back. It’s in first using the Qantas codeshare on Emirates.

I’ve already taken the outbound and due to return on the 16th and 17th of June. Emirates have changed the plane for the final DXB to DUB leg and it no longer has first.

Expedia aren’t bent very helpful and Qantas won’t touch the booking. Expedia are saying my only option is to take the downgrade, but can’t tell me what kind of refund I would get.

I’d be happy to change dates or destination (eg into London instead) but Expedia are saying no. Qantas are happy to sell a first ticket for the same day via Dubai and Zurich into Dublin (ZRH to DUB in business which is okay) which I’d be happy with as well.

Is it just a case of keep trying with Expedia until I get someone who actually wants to help? Does anyone have any tips on how I can make it easy for them to help me? I’ve already given different flight options for example with no luck.

I’m reluctant to accept the downgrade until I understand what kind of money I’ll get back and my preference would be to remain in first for the bulk of the flight.