Originally Posted by bubu-SNA

I've been trying unsuccessfully to ticket an award reservation for a few days now. The website errors out after I submit payment and my credit card shows a pending charge from singapore airlines. I have a booking reference number (in fact I have 2 since I tried to book again after initially seeing the error which created a second reservation). After spending hours on the phone I had an agent inform me that he can not ticket the reservation (after his "manager" toke my payment information for the taxes) because my account is under "audit". I was instructed to send a copy of my passport to [email protected] with the points/activity confirmation e-mail from krisflyer.

This seems like a bogus claim by the agent to get me off the phone? I have received no e-mail informing or asking to provide documentation in regard this claimed audit. I can logon to my krisflyer account without issue as well.

Is my account really under audit? Any way to verify? Is the e-mail address I was given really the mechanism to resolve this supposed audit?

Thoughts?