FlyerTalk Forums - View Single Post - Pro Active Email Apology
Thread: Pro Active Email Apology
View Single Post
Old May 13, 2022 | 2:29 pm
  #1  
South London Bon Viveur
All eyes on you!
10 Years on Site
 
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Plat; * Senator; Marriott Bonvoy Platinum
Posts: 3,323
Pro Active Email Apology
I've just come off a delayed (around 1 hour) BA LHR to VIE flight and have just received from BA an email apology for the delay, which was apparently due to "operational constraints at Heathrow Airport". Is this a new thing? Don't ever remember such apology emails- at least not for a relatively short delay.

Not sure what the "operational constraints" were. Sounds a bit woolly to me......

Is this a sign of the new passenger friendly BA? Is this the Doyle charm offensive/ fightback?

Should I now claim some Avios ?
South London Bon Viveur is offline  
Reply