Originally Posted by
fallinasleep
I've been searching the SQ website for an award ticket, but I needed to call reservations since I don't have all the miles in my account yet.
When I called reservations, they didn't see the award, claiming that the call center sees different availability.
There are at least 6 award seats on the website but the call center saw none for one of the segments...
I waitlisted for the segment but I am wondering whether I should call back and try again. On the website, the seats (at saver level no less) are still available...
Thanks
Yes, same experience but did not have as helpful of an agent that
mbry had - that's amazing actually. I did email the SQ social media address to try to reach someone competent and the reply I got was that they were looking into it. Moot point for me as my points transfer was instantaneous so I just booked the available seats that were online, avoiding hours more of painful hold and a booking fee for doing it over the phone.