Originally Posted by
MS02113
It was great back in the day when the Diamond desk was able to work with sold-out properties to secure an award stay. But with that perk long gone, the 48-hour reservation "guarantee" is rarely useful since it typically books into rack rate. There's almost always a better option (e.g., staying elsewhere) than paying full rack rate. Furthermore, I frequently find that the guarantee isn't available, even when there's no apparent "extraordinary demand" that would preclude it. As I recall, there has always been a published cap on overbookings. But when the option to invoke guarantee was made available online (as opposed to requesting via Diamond desk), perhaps more people took them up on it?
The diamond force sell guarantee is available as long as the hotel is less than ten percent oversold or it's not an Extraordinary Demand Date.
Hilton have been making changes to their revenue management system recently. One of those changes affected the diamond guarantee reservations and it's possible some hotels have been showing it unavailable when it should have been - this is being resolved and you should see it more often soon.