Originally Posted by
RichardInSF
Check the website in more detail and you will find there is one place for minor and moderate repairs. Reachable from London but hardly ideally located:
Briggs & Riley Repair Centre
c/o K2 Global Limited Unit A
BOYN VALLEY INDUSTRIAL EST
Maidenhead
Maidenhead, SL6 4EJ
UK
Also they caution it might be closed due to Covid, so best to figure out how to call first (they don't give phone numbers as far as I can tell).
This was the K2 Global the OP referred to.
I’ve had warranty repair done by them and iirc they ship you out a box to put the luggage in by courier which they courier then collects. I’m not sure if they do walk ins.