FlyerTalk Forums - View Single Post - Resorts World Las Vegas Opens June 24!!

May 12, 2022 | 12:15 pm

#165

Lunden

Join Date: May 2022

Posts: 1

Was giving Hilton the benefit of the doubt at resort world but they failed

So I am come to Las Vegas a lot because I live two hours outside of it in Arizona and it’s my main flight hub for work. I have now stayed at the Hilton resort world three separate times for three or four days at a time. Not once have I’ve been offered an upgrade, only once have I been given two bottles of water when I’ve checked in and I’ve never been told about breakfast or any kind of credit that goes along with my diamond membership. The GrubHub delivery service for the amount of money that the food costs and the lackluster way it’s delivered it’s the biggest joke on the strip. When I stay at the Venetian or Palazzo or any of the other places along the strip and pay room service fees i actually get a cart with actual China and actual silverware an actual glass I don’t have to sit there and look for condiments the GrubHub is like being at home and having your food in a paper bag that’s cold just like right now, what was just delivered to me was an Ice cold coffee , a cold egg sandwich that was disgusting and a like warm orange juice. this is not the Hilton that I became a loyal member of. I don’t ever complain or make s big fuss about y benefits but for some reason the mere fact that they just act oblivious to any perk for being a Diamond member really just vexes me.

Quote:

Originally Posted by 777 global mile hound

Charging for bottled water is totally common.
Tap water no..At least not with bars and restaurants I've frequented all over the world.Has it changed?
The great news is if they aren't busy Resorts World has been taking great care of Diamonds since the opening and the crush of negative reviews when they weren't.
Seems like they smell the coffee now
Those that book at Hilton where there are no suites have been getting upgraded to rooms and suites at Resorts World premium brands

That said if one is coming in on a busy weekend Friday & Saturday I wouldn't hold my breath.Good chance to get what room you actually booked

I came in expecting to have a Guest Assistance claim by checkout based on the horrible reviews
and loved the property and truthfully with a great rate didn't despise the resort fee
Admire the team and management thus far.
Anything I asked for within reason they tired to provide.I'd be delighted to go back.
I will post a review soon and my suggestions from my one experience.
To answer your question I would book at the Conrad in a heartbeat over the Hilton at a lower rate
For one reason is they may likely upgrade you better because you are in a higher tier hotel and may have more breakfast credit
and may get a better upgrade than the base Hilton hotel room
That's my perception at the moment.Keep in mind the hotel is new and evolving so YMMV

Last edited by Canarsie; May 12, 2022 at 10:02 pm Reason: Fixed format of quoted content.

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