Originally Posted by
VegasGambler
UA does this too. AS as well I believe (at least they used to)
There is a chat feature in the AA app. Not quite text message but close.
l tried it once; the agent was incompetent. If you are EXP, it's definitely better to wait (if necessary) to speak to an EXP desk agent.
You can also tweet. Only reason I have Twitter.
It's ideal when IRROPS happens and youre in flight. Pick new flights, send tweet and you're usually sorted before landing.
Edit : Or what
seawolf said