Originally Posted by
kavok
I think in the bigger picture, the two free guest passes generate far more benefits for Delta than problems.
What I mean by that is I know numerous coworkers and colleagues who were “introduced” to the SkyClub by someone using a guest pass on them, and that guest found value in the experience and in turn got a membership for themselves through one of the Amex’s.
Indirectly you could argue that the guests passes increase club memberships, which in turn creates bigger crowds. But I don’t think reducing SkyClub memberships, however they are “paid” for is something DL would see a business benefit in pursuing.
Agreed - the passes acted as a marketing trial... and worked. So maybe it's time to retire them? Unfortunately, Delta has been reacting much too slowly on this growing popularity and hasn't invested enough into the infrastructure to handle the crowds they're attracting. We have new sizable clubs at LAX and SLC which does relatively nothing to impact crowding across the network.