Originally Posted by
Shawn02139
I try to check in online 24 hours in advance and typically have managed to snag an EMS seat.
One other feature about B6 i really like (and wish AA would adopt) is the ability to text message with customer service. Super efficient.
UA does this too. AS as well I believe (at least they used to)
There is a chat feature in the AA app. Not quite text message but close.
l tried it once; the agent was incompetent. If you are EXP, it's definitely better to wait (if necessary) to speak to an EXP desk agent.