Late to the party and I didn't have a reason to try calling but when I was looking at UA.com earlier today there was an "alert bar" with a notice about contact centers being offline/degraded and to try calling some other day if you needed help so it seems like it was a wide-spread enough issue that a lot of people noticed.
Originally Posted by
MatthewLAX
(p.s. That text message tool is worthless)
All of UA's text/chat/chatbot tools are frighteningly incompetently executed.