Hello.

I was scheduled to fly on 29 April 2022 from VRN to POZ via AMS. VRN to AMS on HV5466 and AMS to POZ on KL1273. Ticketed via KL.

On 27 April, KL notified me that the flight from AMS to POZ was cancelled. According to an email, this was due to the ground handling staff strike at AMS. It is my understanding that these are KLM staff and not third-party workers, but I could be wrong about that.

KL rebooked me on Lufthansa via FRA; however, the proposed itinerary had me arriving over 10 hours after my originally scheduled arrival. I elected to cancel my booking entirely for a full refund.

I believe that I may also be entitled to compensation via EC 261, so I submitted a claim via the webform on KLM's website. I received a response today that said I should contact Transavia for compensation. This makes absolutely no sense, since it is the KL flight that was cancelled, not the HV flight.

I have replied to the email ([email protected]), reiterating the point that I am requesting compensation from KL for a KL-cancelled KL flight.

I also attempted to open a new compensation claim, since the original was marked as closed. However, the booking code for the cancelled flight is not recognized. I get the message, "Sorry, we couldn't find your booking."

Has anyone encountered this problem with the booking code not being recognized? Any ideas on how to rectify it? Thank you in advance.