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Thread: Tesco and BA
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Old Nov 23, 2004 | 4:36 pm
  #1057  
Prospero
Moderator: The British Airways Club, Iberia Club, Airport Lounges and Eco-conscious Travel
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Clubcard feedback

Any questions about Clubcard? Any comments? No matter what you want to talk about, we're always keen to listen to what you have to say. Your feedback can help us to improve our services, and who knows, one of your ideas could well change the way we do things!
http://www.tesco.com/clubcard/clubca...ct/contact.htm

Big question I have, considering that the clubcard is supposedly a reward system for customer loyalty, am I being naive thinking that any straight and up-front feedback along the lines of "more bonuses please" would be taken positively?

Without this feedback Tesco's loss leading promotions will probably continue along the lines of the FT unfriendly 'two for the price of one' deals. What do you think?
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