FlyerTalk Forums - View Single Post - Why so many terrible reviews of Austrian Airlines?
Old May 9, 2022, 4:06 pm
  #37  
thbe
 
Join Date: Jun 2015
Posts: 1,481
Originally Posted by LeoNYC10
It used to be known as one of the best airlines with good to great ratings.

Since I am flying to Vienna in a few weeks from JFK decided to check out their latest ratings and was quite amazed to see so many bad reviews. Not just minor concerns, but many 1-star reviews advising people to avoid this airline altogether ("will never fly them again", "Avoid!", etc.)

Has anything actually changed in terms of objective quality of Austrian Airlines or is this just the consequence of COVID and challenges this and other airlines have faced with staff shortages, refunds, etc.?
It‘s not about the quality.

Due to Austrian laws everyone on board of an OS flight has to wear a FFP2 or N95 mask. Some people don‘t like it and blame the airline for that.

Another point is that food and beverage are good, but with a focus on Austrian dishes. I like that, but some passengers complain about the lack of international dishes. With international dishes they mean dishes from their home country.
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