Originally Posted by xobile

At this point you are eligible for a ombudsman push. I would first try to call a Nexus center and say it's been over 365 days, is there any way I can have my application looked at? You'll probably get a no, maybe a promise to look into it. Wait a week and if no movement, draft a short letter to the ombudsman saying the same. US CBP says it can take up to a year for initial approval, which of course is insane. I haven't requested the ombudsman for an initial Nexus application, only for overturning a denial, and that took 9 months from submission to any change (which was positive).