Originally Posted by
XXTSGR
Anyone else having issues with Blacklane CD?
1. Arrived into FRA last week in F and received a CD booking confirmation a day before, stating “Business sedan”. Live chat with EK confirmed a “First car” was booked. On arrival at FRA, received another confirmation from Blacklane that my CD was waiting in a “Business sedan” - which is what I got.
2. Trying to get the Blacklane App to work (using the same user info as on EK/the booking) - doesn’t work. Constant error messages and being asked to try again later.
What a pain. Never had any issues with Sixt who used to provide CD in Germany.
Not restricted to Blacklane or FRA, has been the same with Addison Lee / Tristar under the London contract too I think. I have never got anything other than a business class car despite only ever being in F across LHR, LGW and STN. More importantly to me, the cars are also not the latest generation of E class, don't have water, often aren't perfectly clean, etc. I'd almost rather EK just dropped CD and cut ticket prices a bit so I can book a better car service myself, to be honest.