First time coming back to London in post Covid era and I was really happy to go back there after something like 3 years of absence. To go back there, I was waiting for UK to remove all their crazy Covid requirements of tests to be booked prior trip at atrocious price and other crazy stuff. My stay was end March and everything was back to normal, as before.
I was nicely welcomed at check-in. I booked a Superior Double room, city view, and they told me I was upgraded to the next level (Executive). The drink voucher was not given (I thought it would be in the room, but finally not the case and I had to request it afterwards). My credit card was charged (I thought it was as usual for the stay + a provision for incidentals but I will discover later that it was only for the room charge).

For the room, I already presented it in previous reviews. The view was still breathtaking and I couldn't stop to watch








The room amenities included a Nespresso machine, bathrobes and slippers. Minibar had water only.
There was a welcome note form the GM, welcoming me back at the hotel, and the welcome gift was 2 small bottles of shampoo & conditionner from Nuxe brand . It was the same bottle (same size) as what you have in Mercure bathrooms. I found that "gift" really shocking and insulting. Better to give nothing, sincerely.




The drink voucher was redeemed at the Bokan bar on the highest floors. The place is still as pleasant as before. The hotel was very busy when I was there (not obvious on the pictures below as I took them in the morning ).





Another evening, I took a drink at the bar and wanted to charge the room. The waiter came back saying it was not possible because no CC guarantee was given. I said that my card was given at booking and at check-in, so I fail to see how they can say that. The guy obviously didn't want to do anything to solve the problem, he didn't even want to call the front desk . I didn't have any money and CC with me (left in the room in the safety box), so I asked to speak to the bar manager on duty. I explained him how ridiculous the situation was, that I was a ALL Diamond member, that my CC was on file and that it was hard to imagine that I will leave the place without paying. I was really starting to boil inside. But the guy did a great job calling the front desk and came back, apologizing for the situation, and saying that the drink was on them. A nice recovery, but shouldn't have happened. But I was told that I should go to the front desk to pre-authorize an extra amount to cover any other incidentals. So I went down for this before going back up for dinner at Bokan.

The restaurant is as good as before Covid. Quality.price ratio is excellent. You have the menu below :




Breakfast buffet was the same as before Covid (i.e. large selection of english breakfast things and French pastries). Breakfast was free during the weekend for me, as Diamond member, but each time when giving my room number, Inhad to hear "breakfast is not included in your room rate" . So each time, I had to say "I am a Diamond member, bla bla bla". Quickly solved but annoying.

Overall, good stay, still a very good hotel, but several irritants that could have been avoided despite their good recovery. And for the welcome gift, seriously...no