Originally Posted by
AirbusA350
Give BAEC a call. You don’t need to fax anything. Usually they’ll ask for e-ticket number, flight number, date and booking reference. Should be credited within a few days without fax. If that fails then you can PM BAMissingAvios here which should solve things for sure
After submitting a claim for missing AS miles/TP, two weeks later I was asked to fax boarding passes (or email, which I did). After providing the original booking, i've still had no response in over a month. YMMV.