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Old May 8, 2022 | 6:41 am
  #33  
CD747
All eyes on you!
10 Years on Site
 
Join Date: Jun 2013
Programs: BA (GfL), VS (Gold), TK (Elite), Marriott (Titanium)
Posts: 471
I don’t find the catering too bad, especially with the semi resumption of the buffet. The BA Burger is still in the CCR, so I agree with the above that the kitchen can’t cope with the demand, hence simplified catering.

I do think it’s unarguable that the lounges (especially F) are incredibly crowded, which is affecting service levels. I suspect the rapid resumption of demand, combined with generous extension/reduced thresholds and 2x TP / BAH F wing policies, has caught BA off guard.

The other thing that would help in all lounges is the full return of the buffet. Pre2020 only a minority of guests would actually order from the menu (in fact they were famously hidden ). In the case of the F lounge this would also increase capacity.
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