Originally Posted by kutzsche

My fourth visit here, first time as Globalist, in the past was Explorist. Never once received even an upgraded view room. This time, as Globalist, I asked the day before arrival as every category incl. Golf view and even standard suites were available for sale. No response from property. On day of arrival in the morning, texted them again. Response was "no suites available". To which I responded "while i see them for sale, I am just asking for a golf view, don't need a suite". Response was "i need to inquire at checkin to see what's available". Okay, not nice but technically according to policy. When I checkin, the frontdesk agent proceeds to thank me for Globalist and then just hands me my standard room. I am already annoyed that I need to ask for an upgraded view when they are supposed to provide that to me. He seemed annoyed but said let's see. He says no Golf view but he can give me a "meadow view". Okay, fine I say. Took the room key and headed out, then noticed no meadow view I am just looking at the noisy highway. We had to rush to get to a dinner reservation so I let it be and thought let's deal with it later. Too tired after dinner to argue with the checkin desk. Next morning, I check and see that all rom categories incl. Golf view and standard suites are available. I have been here before and I could clearly tell the hotel wasn't full - empty spots in parking lot and breakfast restaurant was half empty. So I text the front desk asking why I am not receiving my Globalist upgrade - I can see everything is wide open even suites. Now imagine that. Instead of finally accommodating me they go big and bold and claim - there must be a Hyatt system glitch in the computer as they have NOTHING available. At that point, I was really upset as I knew this was a ridiculous lie. I asked to speak to the GM of the property. They said he would comtame which of course never happened.
So this place stinks and I will never go back.
I got another thing that bugged me. At checkin, the employee warned me that Globalist breakfast is only up to $25 per person for 2 people. To which I replied - is that true because Hyatt policy states otherwise. He doubled down claiming that Hyatt changed the policy recently. Ah, really!!! See, people make mistakes. But these blatsnt lies are clearly on purpose and not simple mistakes. From claiming that the Hyatt website shows unavailable rooms to saying Hyatt has implemented a limit on breakfast spending is just utterly ridiculous.