Originally Posted by
Atxtrav
It is not a Hilton..... Yet. When I booked it wad thru the Hilton app opening date June 6. They have now delayed their opening until July. So I have a confirmed reservation on points for a hotel that says they cannot accept points.
The policy? The Diamond email response said "as per policy we do not have access to cancel reservation.".
I didn't ask them to cancel the reservation. I asked what our options are to make this right. The email essentially said it's between me and the property.
I have a points booking the week after you (2 rooms for 5 nights) and also saw the change in opening date this week. I’ve corresponded with Hilton (via a contact provided by William) and asked if they could transfer my booking to one of the nearby properties (Doubletree or Aleph). They have told me that they are unwilling to do that since neither property has standard rooms on the points rate available for booking. I’m pretty annoyed- i didn’t realize the property wasn’t a functional Hilton when I booked (the app didn’t show that fact anywhere) and had I known I would have booked the Doubletree, which was actually at a lower points rate. Given that we’re a month out from travel during a very busy time, it isn’t a surprise that the other properties aren’t offering standard rooms on points anymore. I’m surprised that Hilton corporate isn’t willing to stand by the booking. I’m glad at least that I (and Axtrav) noticed the change in opening and didn’t discover it a week before my trip (Hilton has not notified me that the hotel opening delayed and the app still shows the booking as if it is active.