It is not a Hilton..... Yet. When I booked it wad thru the Hilton app opening date June 6. They have now delayed their opening until July. So I have a confirmed reservation on points for a hotel that says they cannot accept points.

The policy? The Diamond email response said "as per policy we do not have access to cancel reservation.".
I didn't ask them to cancel the reservation. I asked what our options are to make this right. The email essentially said it's between me and the property.