Thinking back to all the fanfare that preceded the delivery of BA’s first A350, I just find it extremely sad that - once in possession of such a welcome addition to the fleet - they then manage to combine its operation with such a substandard level of service.

The croissant photo is perhaps emblematic of the very culture that seems to pervade the carrier’s current management : How, for even one moment, can the Director of Inflight Catering look at that horrible excuse for a ‘breakfast’ and say …’Yes, we’re proud to serve this to our customers’.

I have an ‘old-world’ greasy spoon transport caff not too far from me. I have occasionally (and very happily) made use of it, and hand-on-heart can say that the lovely staff there would not dare attempt to bring that sort of stuff to anyone’s table.