Crowne Plaza Duesseldorf - Neuss

What is your Priority Club status?

Diamond

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

No, I was not happy.

Which room did you book and which upgrade did you receive?

Booked standard, received standard with sub-par view (of one of Dusseldorf's main arterial roads).

How are the rooms?

Dated, kind of small. It seems this used to be a Swissotel. They might have refurbished a bit but not much. Small bathroom with German old-school tub. No rain shower. Small TV back from the days when LCD panels were really thick. Internet seemed slow, public areas are a bit dated.

How is the exec. lounge?

N/A

What was good and what was bad?

Bad: No elite recognition whatsoever. Not even a welcome card or higher-speed internet. (Edit: They did ship me 600 IHG points a few days after my stay, though. This was in May 2022.)

Stay was just one night and I arrived tired. So I only complained during check-out and no serious attempt at service recovery was made. In fact, I was checked in and out by the same agent. During check-in, the agent gave me the breakfast upsell pitch. "I see you booked a rate without breakfast. But you can still spontaneously decide to join us for breakfast blah blah".

When I mentioned to the same agent during check-out the lack of benefits, he mentioned that, at least, I had the free Diamond breakfast. *raise eyebrows*

Value for $ or Priority Club Points? Would you return?

This hotel can occasionally have low rates but in light of my unsatisfactory experience, I don't see myself returning anytime soon. This hotel isn't the best location-wise. In terms of location, I would rank it similar to the HI I reviewed in the post above.
​​​​​