Originally Posted by
JetAway
It's happened to me with every cancelled QF award. Phone agent told me the problem is on the QF end as award redeposits have to be handled manually and QF agents must be involved in the process. So calling is the only way to do it .
Yes, but this is not QF - two calls and I was reassured it was in process. Tried the twitter team just a few hours ago - they said "something" needed to be verified so I had to call (again, remember I'd already called two times), waiting for a supervisor at the moment.