Originally Posted by
kb1992
Why didn't you simply cancel PP upgrade request and apply PP again?
In the past I've not had a problem getting agents to process upgrade requests that don't go through automatically. Plus, if you cancel and reapply and the space disappears in the interim, or there is some other IT anomaly, you g

to the back of whatever line there is. This time it seems that the web site shows PZ2 for the XXX-YYY segment but UA reservations sees PZ0, so something is clearly wrong and I don't want to lose the upgrade on the longer flight to get the upgrade on the shorter one.