Originally Posted by
allycat53
I did a couple of online click & collect orders around xmas time to take advantage of the multiplier offer at that time. As said upthread the date you click through from BA estore is different to when they process it & invoice it and it never tracks. I put in a missing avios claim and was given the standard response of:
Dear xxx,
Thank you for your email.
We’re unable to credit your account for your purchase as the Special Terms of Sainsbury's Grocery say:
https://www.shopping.ba.com/retailer...sburys-grocery
Sainsbury's will not entertain missing claims queries.
We’re sorry for any disappointment this causes.
You can view the Special Terms of all our retailers by visiting British Airways Avios eStore online at http://www.shopping.ba.com/, where we have an extensive help section, answering the most frequently asked questions.
Thanks again for contacting us.
Kind regards,
xxxx
British Airways Avios eStore Customer Support
So my response was as follows:
So you offer a shopping link which does not track and then say the T&Cs are that missing points claims are not entertained. How can you or Sainsbury's justify this?
Maybe I can become a shopping partner with BA and offer thousands of avios to customers who order from me and then say "I have no record of your order so you get no avios, and I will not entertain any claims if you think your points are missing, goodbye".
How do I become a shopping partner with BA? Is there an application form?
Seriously though, I would like to take this complaint further so please pass this on to the next level up / supervisor / manager who can answer this question. Or shall I raise it on twitter with the BA Twitter team and the Sainsbury's twitter team ?
thank you
xxxxx
A couple of days later I got a further response saying they would award the avios as an ex-gratia gesture, and they did arrive and I got the mulipliers. I don't have the exact wording they used as that incoming email got deleted, only have my sent email before their final response.
So overall it is worth proceeding with a claim and a reasonably sarcastic email got the response I wanted. YMMV.
Many, many, many thanks
I'll give it a go and will report back.