Originally Posted by
michaelmorio
Do you mean if someone who wants to book *A award ticket tiwth TK, he should call the call center without even messing up with online award booking?
michaelmoiro
There is no harm in searching online. If you see something available on the M&S website - even though it can't ultimately be booked - it is almost guaranteed that a phone / ticket office agent is able to see it. (when competent)
But don't waste you time actually trying to book it online.