I changed an Avios booking on Tuesday for today, it was just a date change. It still wasn’t ticketed as of yesterday evening. I called the GGL to point this out and was told it’ll be “sent down” again and should happen within 5 hours. Over 12 hours later still nothing! A comment above got me thinking about wasn’t this just a reissue? Makes me wonder if there’s some new CS support who aren’t pressing the right buttons, but I could be wrong….. Perhaps I’ll get someone different when I chase it up again at 8am. I think making 3 calls to get these bread and butter things done correctly doesn’t help pressure on the call centres.

Out of interest are they still operating a no Ticketing staff policy at Heathrow? This was in operation for much of the pandemic, and just meant checkin staff also had to sit in the queue for ticketing, which is why it’s always best to get this issue sorted in advance if possible.