Originally Posted by jsn55

Yup, I've done all of the suggestions about 9 times. Up one side and down the other, in the front door, through the back door. Nada. DL can see the eCRs in our SkyMiles a/c, I cannot. When I enter the eCR numbers, DL's website tells me they can't find them. All I want is for them to show up in our accounts so I can rebook when ready. Sounds like it's impossible, since I've "read all the directions" numerous times and done everything that's been suggested. I'm trying to avoid not being able to book immediately if I find a really good deal one morning. Maybe if I call now, a human can put them where they belong. And I can't resist mentioning that I've redeemed several credits on United and they were set up just like they're supposed to be. Thanks for trying, y'all.