Property: JW Marriott Chicago
Length of stay: 3 nights
, midweek
Room booked: Standard, 2 Queen beds
Room received: Standard, 2 Queen beds, higher floor with exterior view
Elite Level: Platinum
Award stay: no
Rate Type: corporate
BRG stay: no
SNAs redeemed: no
Comments: asked via chat and then at the desk about upgrades. Several minutes later, sorry we don't have anything, but we have you staying on the 10th floor. Not a big deal but was pleasantly surprised to have the exterior view. El train noise is practically unnoticeable. Just asked for a slightly late checkout (leaving today) and was immediately granted!
Ironically this property was $1 less (before taxes/fees) per night than the W across the street. When I told my team that, nearly all of them switched here
-J.