Originally Posted by
jsn55
We have 3 eCredits from a cancelled trip (early April), about $3500 total. Two for the husband, one for me. None of them appear in our respective SkyMiles accounts. I had a long, tedious online 'chat' with DL the other day ... two agents assured me that they can see them in our accounts, but I can't see them. They helpfully said that I could just call DL when I was ready to rebook. This is nuts, DL doesn't answer the phone. Does anyone know of a way to get access to those credits so I can rebook when we're ready? I just can't grasp that Delta is so lame about this.
All you need is the ticket number. Nothing says it must show in account.