Update, kind of!?

I got a reply to my complaint, a standard thing apologising and giving me 5000 Avios!? No discussion of the TPs (only I got them, not my wife) issue or indication if that is it, a fob-off, or they are working on it?

Tried to call, got through amazingly but cut off twice trying to reach the Accounts Team, who are too busy.

Much as £40 worth of Avios is appreciated, its not 140 TPs each and the Gold Benefits it will help attain!

So what now? Open to suggestions?