Originally Posted by
Denguin
In my experience, RBC has been hot garbage when dealing with these sorts of problems, whereas WestJet seems to know exactly what you're talking about, and is able to follow things up relatively quickly.
I found quite the opposite. The royal bank addressed an accrual issue within about five days - while westjet couldn't figure out how to not charge me for a checked bag I wanted to ditch at the YYZ bag drop after customs that I had carried on as far as YYZ because I had very nearly missed by flight.