I received an email last night saying that the BA203 to BOS was cancelled on 09 August. It has rebooked me on the later flight but I wanted the earlier one. I got the usual error of ‘something went wrong’.

I then contacted You First as it’s 24/7 and in fairness to BA, they answered immediately and I got the earlier flight. This was a 241 booking as well.

I was on the phone for no more than ten minutes in total, so my experience was, well, excellent.