Originally Posted by
mo2rose
... I made an error and wanted to cancel. (Free within 24hrs) There was a cancel button so I thought it'll be easy. But all the cancel button did is tell me I needed to cancel the airline. So I went ahead and canceled the booking through the email confirmation I received from Frontier.
Simple, right!
Nope. Problem is I was never refunded!
I went through an almost identical situation a month ago, only mine was with AmEx Travel and AA as the airline. Received a prompt cancellation email from AA, but somehow got bad vibes in the process. So I followed up with a call to the AmEx Plat card where the charge and refund were supposed to go, explained that the tix were canceled for refund within 3 hrs of booking, and asked to place a note on my account with a time stamp. Ten days later there was still no refund, and I filed a dispute. It was painless though -- I just referred the agent to my account note, and there were no further questions asked.