Originally Posted by
ithinkurdumb
Does anyone has experience flights (Alaska if it matters) booked on C1 Travel? I assume changing the flights would be the same flow as if booked directly with AS (making the change on AS website/app)? What about cancelling a flight? Would I need to cancel with C1 Travel or with AS?
Pardon me if this has been discussed upthread. I remember seeing similar discussion before but searching turned up no result.
Originally Posted by
mo2rose
Just had a terrible experience trying to book Frontier flights to get the $300 travel credit.
Many issues.
1. Only allows to book 6 people at a time and I was looking for 7 or 8.
2. Did not allow me to book lap child. Frontier requires adding lap child at time of reservation.
3. Flights were cheaper on Kayak and FlyFrontier.com even when looking for 8+ passengers
4. Price & availability kept changing during bookings.
It ended up taking me a few hours and I needed to make 3 separate reservations because I needed to make a separate booking for an adult & lap child on another site and on Cap1 Travel it kept on saying flights unavailable (yet still being available and cheaper on other sites) so needed to divide into 2 bookings there.
After I finally got everything to go through I called and submitted a price match request which was approved a day later.
Crazy hassle.
The $300 travel credit is not remotely worth $300. very much doubting now if I'll keep my cards for a second year
To add to the hassle, immediately after booking, I realized I made an error and wanted to cancel. (Free within 24hrs) There was a cancel button so I thought it'll be easy. But all the cancel button did is tell me I needed to cancel the airline. So I went ahead and canceled the booking through the email confirmation I received from Frontier.
Simple, right!
Nope. Problem is I was never refunded!
I contacted Capital One Travel and they looked into it and saw it was canceled and were able to credit me but what was shocking is that they told me that even though the airline canceled and refunded my flight, IT IS NOT COMMUNICATED WITH CAPITAL ONE and if I haven't realized and contacted them I would never have been refunded.
How crazy is that!