Originally Posted by
Moonstone1234
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Basically it’s a horrible mess and they are hiding behind, covid, technical issues and the bean counters at Virgin and BA not allowing any improvements.
I have already had my BA flight to Rome cancelled (have rebooked to the nearest time) but when is this going to stop.
The customer service with both BA and Virgin are a disgrace. It’s all done via emails, chat bots, and even text message. God help you if you don’t have the knowledge.
I remember the time you booked a flight and then flew a few months later. No hassle, no testing, no forms. We really shouldn’t allow them to get away with this shoddy unacceptable service but we do don’t we? I knew if I started to complain they would cut me off. I could of course write a letter of complaint to join the other 5000 they are currently receiving.
what to do next?
I must admit I thought I was quite lucky with my relatively painless 'chat' experience but in the meantime, I received an email today, and it looks as though there is a discrepancy between what I paid, and the voucher (again!). All I am trying to do is find a customer service email address so I can provide them with the evidence of docs/ref numbers/booking nr to assist them to help me
Something is very wrong with 'customer service' at the moment, and I'm afraid I don't have the answer as to what to do. I just don't know. It's a farcical going around in circle after circle. Good luck with your bookings.