Originally Posted by
wanderingjock
Another LHR-GLA has been cancelled, this one for my sis in law and 92yo aunt, in June. However, the booking says, “ we’ve booked you on the next available flight” and they have booked a flight at about 10pm. The original flight booked was about 4pm. When I decide to look for alternatives, rather than just confirm the flight, there is plenty availability on the flight at about 4.30pm?!
why didn’t BA (IT systems) book this flight? So many other infrequent travellers must just press the “accept” button?
Is this normal? do the algorithims not take into consideration that there is a "requires assistance" flag? Or dont take into consideration that there are 14 free bus class seats free on the flight 35 mins later??? Feels like being offered the middle seat in row 37 when the plane is empty!