To No. 1,
you deliberately bought OTA ticket (rather than directly with the airline) less than a day before departure, i.e. close to departure knowing that the OTA could take time to issue the ticket (wheras the airline would do it immediately). It seems that you gambled, spend awfuld lot of time to try to get the ticket issued and at the end lost; totally unneccessary IMO.

I'm sorry but you don't get much sympathy from me for your No. 1 complaint. It was asking for troubles buying an OTA ticket this close to departure.