Originally Posted by
s1362083
My early morning LHR-FRA has been cancelled and rebooked onto 7pm departure same day. I need to be there for the morning so will have to travel on the 7pm departure the day before.
In a similar situation last time, BA reimbursed me for the hotel stay for my booking but my family member in same situation was denied reimbursement. Is this an area where we're reliant on BA's goodwill or is it a clear cut duty of care issue? (Keeping in mind they're rebooked us on evening flight which is +12h from original departure and I'm asking for -12h departure, which then triggers need for hotel.
Secondly, I'm travelling with 2 friends on this booking and ideally we wouldn't want to share rooms. Are we ok to book 3x rooms at up to £200/night or is the expectation that we would share a room?
The Right to Care is broad brush, the factor that may apply is why the delayed departure, avoiding the overnight, doesn't work. So let's say you are going for a business meeting and that the delayed option would miss the start of the meeting. You would not have booked the travel originally if that was the outcome. If you therefore have to travel earlier for the purposes of the trip AND that requires an overnight stay, then Right to Care applies.
The expectation is that it's two to a room, but if that's not viable then it can be per person. Two work colleagues would not be expected to share, for example. Even if the £200 is the guideline, you would be best to keep it sensible, not least because BA may initially decline to pay it and you then have to escalate it to see the reimbursement.