FlyerTalk Forums - View Single Post - VS 24hrs cancellation - refund denied by paypal
Old May 2, 2022 | 7:07 am
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witthuus
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20 Years on Site
 
Join Date: Feb 2006
Location: CHO/HAM
Programs: UA MM, Hilton Diamond
Posts: 287
VS 24hrs cancellation - refund denied by paypal

I booked online and cancelled within 24 hrs. For some reason my credit kept getting denied so I decided to use paypal ( same credit card linked to paypal ). That was a BIG mistake. Paypal will NOT refund. I opened a case in the resolution center and they keep dening the case. I keep getting the same response from paypal

We have received a response from the merchant and we've also reviewed all the details of your case. Based on the merchant’s response and the information we have to date, we have denied your case. This decision was made because our records show that the merchant already issued a credit for this transaction.

which is just BS - I did NOT get any refund. VS can only refund through paypal and not directly back to my CC. I keep asking for a proof of refund and get the same response as above.

Any advice ?? Thank you
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