Originally Posted by
vintagepilot
Previous BA cancellation emails have shown the cancelled flight and the new flight they have selected. However, a couple of cancellations emails recently have shown the cancelled flight but not a suggested, or protectively re-booked, alternatives - is this the new norm?
One is to CDG where there are several other flights available on the same day, with one only 1hr 20m later, which would be mildly annoying but perfectly doable. Both have previously been FTVs and re-scheduled to the current itineraries. Neither has any re-booking option in MMB, and both say we need to call to sort it out.
It's the old thing about not being in Self Service any more. After your booking has been through the wringer a few times the various online tools stop working because the ticket revalidation / re-issue won't work online, the ticket is too mangled for anything other than a manual rebuild. So yes, you would need to call up here, whereas if this was a new cash booking the chances are that the online MMB disruption tools would work for you.