Originally Posted by
NZZO
I had a very similar BA seating issue last month for LHR-OSL. I initially tried to resolve it via telephone but gave up waiting. I was then able to use BA’s chatbot feature to get through to a live agent and had the issue resolved in about 10 minutes. For me, the chatbot box comes up at the bottom right of the screen on the ‘Help and Contacts’ page. I just kept entering the word ‘agent’ until it connected me. My first attempt didn’t work so I disconnected the chat and started again. On my second try it worked like a charm. I was number 2 in the queue and the live agent came on after a 5 minute wait. After providing some verification info the agent selected the seat for me. I am unsure of the hours of service for the live agents. It was about 6am UK time when I did this and I was using an iPad from Singapore. It was all quite painless, despite my 2 finger typing speed, but YMMV.
Not sure if this is related, but I have a similar issue. Whenever I have a BA booking with sectors on other airlines, there are 2 different booking references in the app (and then even a third one in AA app). Strangely, some seats are selectable in one of the booking references, and others are selectable in the second one. I think it is usually split so that the shorthauls (like FRA-LHR) are selectable in one booking while the longhauls are selectable in the other. Selecting seats on Finnair or AA are obviously a separate thing and are done directly with these airlines.