Critical Information to Redeem Cert.
Originally Posted by
Happy (Post # 1293)
The website has a quirk. At the first screen of making a reservation, the usage of the Cert Box is ticked and grayed out, as a default. But it still shows points cost and how much would be deducted from your account, even though the Point Box is not checked and in White color. . . .
You first check the box of using points. ONCE the Point Box is checked, the Cert Box changes from Gray to White without tick mark. Now you can check the Cert Box and the cost now changes to ZERO point.
This is the absolute essential information, not included in my Post # 1290 above. (I did not make an actual booking while writing that post.)
I did go through these steps and did subconsciously notice the unchecked box after I checked it the first time. It is not intuitive, the way Marriott IT makes you "double-check".
But this is the key bit of information. It does not matter how you get there (in other words, my Post # 1290 list of steps is not a necessary precondition), as long as you use the booking page on the website -- not the app -- and pay attention to the "double-check" process.
Thank you,
Happy , for highlighting this vital technical IT procedural detail for redeeming a certificate.