Originally Posted by
ForbesHall
How does a situation like this happen? Can an employee pull up an old reservation and use that to make a new reservation along with charging my card without swiping it when checking in?
Possibilities:
1. Someone got a hold of your Bonvoy account and password and went for it. (Unlikely but not implausible; unlikely because there are far more lucrative uses of your data than an overnight at an Element.)
2. The hotel made a reservation using your prior info -- essentially 0% likely imo.
3. Someone with your name or a very similar name checked in, and the hotel offered to find their Bonvoy account and attach it to earn points, and the hotel attached your Bonvoy account by mistake. If you have a common-ish name, this would be my guess for most plausible.
No need to swipe the card on file for stays, so I would remove that from the list of things that matter. Hopefully you get a resolution from the GM -- if this was their mistake they should tell you and apologize profusely. If not, then you should change your Bonvoy and other passwords and your card on file with your Bonvoy account.