I just did it this morning. They really don’t make it easy. Tried to call and eventually gave up after 1 hour which I guess is nothing these days with Virgin and BA!

Yes, you can use the chat bot initially and then you are passed to a live agent who after 30 mins cut me off! I then had to do the whole thing all over again. I gave them my mobile number but they said they couldn’t make outgoing calls. I even tried the What’s App I used last year but they said it was no longer in use and they were focusing on live chat!

Basically it’s a horrible mess and they are hiding behind, covid, technical issues and the bean counters at Virgin and BA not allowing any improvements.

I have already had my BA flight to Rome cancelled (have rebooked to the nearest time) but when is this going to stop.

The customer service with both BA and Virgin are a disgrace. It’s all done via emails, chat bots, and even text message. God help you if you don’t have the knowledge.

I remember the time you booked a flight and then flew a few months later. No hassle, no testing, no forms. We really shouldn’t allow them to get away with this shoddy unacceptable service but we do don’t we? I knew if I started to complain they would cut me off. I could of course write a letter of complaint to join the other 5000 they are currently receiving.

what to do next?