Originally Posted by
gcuk
....amazing how it’s always entirely the system’s fault and people just can’t acknowledge their own accountability in creating these problems 😉
In full on CWS de-escalation mode, but is that possibly a tiny bit unfair? I don't think the OP said it was entirely the systems fault, but simply expressed frustration that the system could have been better.
FWIW, I initially had the same reaction, but reflected and changed my mind, and agreed that BA could definitely have done better here, whatever the outcome. Yes, of course we are all responsibile for our inputs, but help to avoid the bad ones is welcome surely?
No offence intended, just reflecting that systems can be built to help us avoid mistakes.